"Teething trouble with DART"

About: Devon Access and Referral Team (DART) North Devon District Hospital / Oral surgery

(as a relative),

My husband had his tooth removed at Northern Devon healthcare. They are wonderful there - really brilliant. You never have any issues with them.

Unfortunately some of the tooth was not taken out so he was told he had to be referred elsewhere for further treatment.

He was referred to Newton Abbot who then informed us that they could not carry out the treatment and they had sent a letter to Barnstable.

I then called Barnstable to find out what was going on. They had said they had not received the letter. After still not hearing anything I called DART. They said to call back if I had still not heard anything by the end of the week.

We finally found out that the referral had been lost. When we were able to re-book my husband then had the option if he wanted to be put to sleep or not. If he did he would not have been seen until August so he decided not to but he will still be waiting until July.

It is ridiculous that he has to wait that long when the dentist had marked it as urgent. I don't understand why we couldn't have just booked an appointment with the service ourselves.

We have had trouble with DART before - I feel it is just a waste of time and money.

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Response from Susan Pearce, Project Support Manager, DART (Devon Access & Referral Team), NHS Devon

Dear ‘Civil155’,

Thank you for taking the trouble to give us your feedback on our service, it is very much appreciated and I’m sorry that you and your husband have had such trouble trying to organise his appointment.

I’m afraid that, with the information you’ve given me, I’m having trouble piecing together what happened to your husband’s referral and so can’t offer a full explanation as to what happened. I would be very grateful if you or your husband would be able to phone me so that I can get to the bottom of what went wrong and learn from our mistakes. I would then be able to offer you a better explanation which I would also be happy to post on here with your permission.

Whether or not you decide to phone in, please accept my apologies for the inconvenience you and your husband have suffered and I wish him a speedy recovery.

Kind regards,

Susan - 01626 883888

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