"Best NHS hospital"

About: The Royal Victoria Infirmary

What I liked

Clean and friendly hospital. Located near transport links (metro and buses) which helps when traveling from Sunderland. When you get your appointment you are seen quickly.

What could be improved

Car parking? Free parking for patients would be good and more spaces please. Speed up appointment dates being sent out.

Anything else?

By far the best NHS hospital I've been to.

Story from NHS Choices

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Responses

Response from The Royal Victoria Infirmary

Thank you very much for your positive comments regarding your experience in the Neurology Department. We’re very proud of our new facilities at the RVI and are pleased that you found them to be of a high standard in terms of cleanliness of the environment and the friendliness of the staff.

We endeavour to ensure that patients receive their appointment letters in a timely fashion and apologise if this was not the case. Should you wish us to look into the circumstances of the delay in more detail, please contact Leanne Davies, Office Manager on 0191 2825718.

The Trust has significantly increased the number of car parking spaces available in recent years and will strive to provide additional car parking wherever possible. Unfortunately the running costs associated with the maintenance and security of the car parks prohibit the Trust from providing free car parking for all patients.

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