"Frightening experience made less so by..."

About: Leicester Royal Infirmary

What I liked

Not having lived in this area very long and having heard the negative comments of others I was very concerned when it was necessary for me to have an emergency admission. I was well looked after, nothing was too much trouble and even though all the staff were extremely busy they were all cheerful and welcoming and reassuring to me.

What could be improved

I was admitted over the weekend period and did not get a breakfast drink till after 9am, much too long a gap when you consider the time evening drinks are provided.

Story from NHS Choices

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Responses

Response from Leicester Royal Infirmary

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comments to be investigated or passed onto the clinical team involved, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. Kind regards Communications Team Leicester's Hospitals

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