"Hospital Comment"

About: Leicester Royal Infirmary

What I liked

The A&E doctor that finally realised that my uncle had been waiting in A&E for 4hrs before being seen by anybody was outragious and that he would look into why it had happened

What could be improved

Cleanliness of A&E

Responce from the doctors/nurses and also all Staff

Rate at which treatment was issued

Anything else?

I am absolutly disgusted with LRI. I would not recommend to anybody to go here if you can help it.

The staff are rude, unhelpful, disorganised, not interested in patient waiting times.

Will have patients waiting in A&E for hrs before anybody will come and see you.

It is a good job my uncle was not having a heart attack ot any internal problems as the hospital would be in a law suit by now with how they leave an 82yr old man, who was found on the floor and had been there for 4days, didnt offer a drink as he was so dehydrated, given a bed gown (not put on when he couldnt move) no treatment was administered for 5hrs.

Poor poor hospital

Story from NHS Choices

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Response from Leicester Royal Infirmary

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comments to be investigated or passed onto the clinical team involved, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. Kind regards Communications Team Leicester's Hospitals

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