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Given the wrong info

Posted By lofty14

"Given the wrong info"

About: Phoenix Futures / Barnsley drug and alcohol services

(as a service user),

It took me longer to see my key worker than expected due to other staff giving me the wrong information but when I did get to see my key worker I was on my methadone programme quicker than I expected to be so things were sorted for me very quickly and at a professional level. The only thing that should change is to make sure the right info is given at the reception desk.

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Responses

Response from Nick Arkle, Patient Engagement/ Psychosocial Interventions Lead, Rotherham Doncaster and South Humber NHS Foundation Trust 12 years ago
Nick Arkle
Patient Engagement/ Psychosocial Interventions Lead,
Rotherham Doncaster and South Humber NHS Foundation Trust

Submitted on 08/06/2011 at 16:02
Published on Care Opinion at 16:35

Dear lofty14,

Thank you for taking the time for letting us know about your experience.

Making sure the right information is given at the right time is very important and your posting will help us to improve services.

It is good to see that you have found the key worker to have acted professionally and sorted things quickly.

I shall forward your message to the appropriate manager so that action can be taken.

Yours,

Nick

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