"The letters are patronising"
Posted by Flop591 (as ),
I am dyslexic but I am an intelligent man. My Dyslexia has interferred all my life but there is no reason for it to have an effect on booking an appointment. I feel the letters they send out are patronising.
All I need is a tel number and ref no.
It makes me angry to have to wade through 3 pages of info just to get the two bits of info I need.
They are making things complicated when booking an appointment should be simple.
There is lots of pointless and patronising info on the sheet which I feel is unnecessary.
They want to get equal involvement but you cannot get this if people feel patronised. I feel that the people who send out the letters should be more aware of dyslexia.