"Unprofessional, Uncaring and Useless"

About: Cumberland Infirmary

What could be improved

Staff were rude and unhelpful. attended Fracture clinic and was told they needed to let my injur heal a week then then review and perform surgery before break healed incorrectly. However couldnt fit me in for appointment and seemed disinterested in trying meaning i was left with break that may never heal correctly

Anything else?

Admin staff who i spoke to on phone was extremely unprofessional and didnt seem to care in the slightest

Story from NHS Choices

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Response from Cumberland Infirmary

Dear Mike

A recent audit of the Trust responses on this website has identified that we did not respond to your comment in an appropriate timeframe.

Please accept our apologies for this error.

If you feel that you would still like a response to your comment please resubmit your feedback and this will be dealt with immediately.

Many thanks for taking the time to post your thoughts and again, apologies that we failed to respond at the time.

Best regards,


Patient Experience

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