"Slightly better than the average..."

What I liked

Well on my first few visits I was surprised that the doctors actually seemed to know what was wrong with me and what was going on. The first few doctors I saw were actually pretty decent and seemed to listen to what I was saying.

What could be improved

However, it seems that they only listened to every other word I said and only heard what they wanted to hear. Which is similar to most NHS doctors I've seen. Also, I was supposed to have about four appointments made for me and I have yet to receive the letters, some of which should have been sent in autumn/winter '09. If I was suffering from something fatal neither the doctors nor I would know since I haven't received an appointment letter for over a year now and I can't find anywhere to contact them about this. I also had a dietitian who blamed me for becoming allergic to milk. However, due to the lack of appointment letters I haven't found out to this day whether I'm lactose intolerant or I'm allergic to milk.

Anything else?

For supposedly one of the best hospitals, they treat outpatients quite poorly.