"Good medical care.Poor nursing care. ..."

About: Luton & Dunstable Hospital

What I liked

The medical care was good overall. My husband has a bladder problem which has been diligently looked after

What could be improved

My husband had a day care surgery which because of complications he had to stay overnight. He had been nill by mouth since breakfast. He eventually got into surgery at about 5pm and was out at 730pm. We did not mind the wait as we appreciate it is busy. However my husband was very cold after the operation. He had very few blankets. I had to put my coat over him and his own. Lots of nurses passed us but no one took any notice. He was brought a small cup of tea and a small sandwich. He was still hungry & very cold. I asked for more hot tea and sandwich. The nurse was very curt and said she would sort something out later. I went to the kitchen to get him another drink myself. The person in there said I could not just take it & had to wait for the nurse. We waited but nothing came. Eventually I set off around the hospital to find somewhere to buy something. There was nothing open. I approached the nurse again who ignored my request but did say I should leave as visiting hours were over. I did not want to leave him as he was so cold. I had to insist that the nurse get him a hot drink. She went away & came back in about 15 mins with a sandwich - no drink. This time I went & got it myself in the kitchen. No one brought him any water even though he had been told to drink lots of water because of his problem. I got him a couple of bottles of water from a machine I found. I left but was very worried about the nursing care he was getting.

Anything else?

Basic general nursing care needs to improve. Food and drink and warmth is a basic need.

I worry about the patients who do not have relatives to make sure the get food and drink.

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Responses

Response from Luton & Dunstable Hospital

Thank you for your comments, these have been passed to the manager of the department concerned. While the surgical wards have been extremely busy recently, it is clearly unacceptable for our patients to feel cold and hungry and this account of lack of care has been shared with staff to re-emphasise the need to anticipate and respond to patient need. It would greatly help us to look into this further if you could contact us with more information such as your husband’s name and the date of admission. Please email complaints.officer@ldh.nhs.uk

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