"Booked into the wrong surgery"

About: Devon Access and Referral Team (DART) Royal Devon & Exeter Hospital (Wonford) / General surgery

(as the patient),

I had a pain in the side of my stomach. I went to see my GP about it who referred me to hospital. I was booked in for surgery for yesterday but 2 days ago I received a letter saying my appointment had been cancelled as they had booked me into the wrong surgery. I am in a lot of pain and now have to wait another month before being treated. I thought that the most you had to wait for an urgent referral was 2 weeks?

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Responses

Response from Suzanna Morris, Project Support Manager, NHS Devon

Dear ‘rain972’

Many thanks for your feedback, may I apologise that you did not receive an adequate level of care, when you recently booked your appointment.

Please could you reply to me through the same route or please contact the Patient Helpdesk on 01626 883888 and I will then do my best to look into your issues and do my best to get them resolved.

Kind Regards

Suzanna

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