"Delayed care for broken wrist"

About: Good Hope Hospital Queen Elizabeth Hospital (Birmingham)

(as the patient),

I had a crash went into A&E at Good Hope hospital, in Sutton Coalfield. I had a broken wrist. They had a look, said it was broken and that I would just need a half cast on it, and that I should come back next week, so they could put a plaster on it. I could not make it to that appointment, so went to Queen Elizabeth in Selly Oak. They said I needed a metal plate in my wrist. I’m shocked that Good Hope would have left it how it was. I didn’t get it operated on till 2 weeks later, when it should have been done right away!

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Responses

Response from University Hospitals Birmingham NHS Foundation Trust

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham part of University Hospitals Birmingham NHS Foundation Trust (UHB). We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We are very sorry to hear about the problems you experienced at another hospital when you hurt your wrist but are pleased that you managed to be seen and treated at the Queen Elizabeth Hospital when you visited us some time after your initial injury.

If you would like further information on services provided by UHB please contact our Patient Advice and Liaison Service who will be pleased to assist you. You can contact them by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals.htm or in person by dropping in between 10am-4pm (Mon-Fri) to the PALS office located to the left of the Information desk inside the Main Entrance.

Response from Heart Of England NHS Foundation Trust

Thank you for taking the time to provide us with your feedback. We are sorry if the care your received whilst having your wrist examined was not satisfactory and if you would like to discuss this further Patient Services (PALS) are available on 0121 424 0929, who will be able to discuss this with you.