"was a horrible experience overall."

About: Leicester Royal Infirmary

What I liked

i was 34 weeks pregnant and went in for a scan because i could not feel baby move, the nurse told me in such an abrupt way your baby is dead, just two days before that i was in the clinic and i had been having problems over christmas, the on call doctor called me in had a look at my file said its fine when i tried telling him, he just went on to say its ok and did no urine tests, blood pressure, blood test, tummy measurement., anyway i went into labour on saturday morning early hours they could not find my file, kept me waiting was not allowed on to the bed because i had to wait for them to find my file then go straight to the delivery room! i had to wait at least an hour in pain, then when in there had asked for pain relief the nurse and dctor kept going in and out, teelling me that there is apin lock on the morphine box and that i had to wait until someone would come to open it, the air and gas i was given was absulotly empty , the nurse kept telling me that i did not know how to use it, when 2 hours later she told me it was not working and for 2 hours id been sucking on nothing at the time i kept telling her and she insisted i did not know how to use it (iv already had 3 stillborns and two children, how could i not know how to use it!). afterward they asked if i want photos, but no one asked me to sign anything, when icame home 2 weeks later the nurse phoned to ask me to come to sign the consent forms and then take the photo, so they took phots without a consent form being sighned, the post mortem forms were given aphotocopy but only the front and back page, with absolutly no details what so ever. i am gutted with the service i got horriefied at being treated the i was.

What could be improved

the whole process from being in the clinic and taken seriously to being treated with respect when the know what the patient is going through especially as it was my fourth stillborn.

Anything else?

not organised with paper work for patients, who they know are coming in, lack of staff and failure with medicines.

Story from NHS Choices

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Response from Leicester Royal Infirmary

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comments to be investigated or passed onto the clinical team involved, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. Kind regards Communications Team Leicester's Hospitals

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