"No-one else spoke to me after that"

About: Tameside General Hospital / Gynaecology

(as the patient),

Couldn’t fault Jane and I think it was Laura (student midwife) at the Women's health unit. Settled us in, reassured us. Spoke to us as individuals.

They went off duty prior to my discharge and no-one else spoke to me after that. I don’t even know the name of the member of staff that took over. I had to find her to ask if I could leave.

No aftercare discussed and no sick note provided – let’s see if it does actually get posted out.

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Responses

Response from Philip Dylak, Director of Nursing, Tameside Hospital Foundation Trust

Thank you for submitting your comments about our services. Firstly I would like to extend apologies that you were unable to obtain information on your aftercare whilst you were on the Women’s Health Unit and that you felt some of the staff to be uncommunicative.

I would like to assure you that the Trust is extremely proactive in promoting ways to improve communication for patients and I am sorry this was not your experience.

We will continue to make improvements.

Thank you for your feedback.

Philip Dylak

Director of Nursing

Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved?

Please contact Philip Dylak, Director of Nursing at philip.dylak@tgh.nhs.uk

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