"Excellent caring staff in a clean..."

About: Basildon University Hospital

What I liked

Staff were caring and friendly putting one at ease during a stressful personal experience depite the refurbishment pressures of the department. In A&E, one particular triage nurse and Doctor to two of the ward staff nurses, in the AMU, but all the staff were helpful and empathetic. The catering and cleaning was also performed to a high standard.

Having the full discharge copy of treatment notes as one can read them at one's own pace and take time to comprehend instead of trying to remember oral information. They also proved useful as the GP did not seem to have a copy when I visited them.

Story from NHS Choices

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Responses

Response from Basildon University Hospital

We have noticed that a number of comments posted on the NHS Choices some time ago did not receive a posted response from the Trust, for which we offer our sincere apologies.

We would like to assure you that at the time your comments were posted they were shared with the relevant departments.

Feedback from patients and/or their relatives/carers is always welcomed (negative or positive) whether it is showing appreciation for the care and treatment received or expressing concerns or offering suggestions to improve practices at the hospital.

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