"Polite, helpful, professional and..."

About: Cumberland Infirmary

What I liked

This was a telephone call regarding a relative. The staff member re-refferred the relative to a hospital closer to home. Very helpful with a good attitude. Re-freshingly friendly and hepful to a worried third party. Many thanks

Story from NHS Choices

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Response from Cumberland Infirmary

Dear Sir/Madam –

A recent audit of the Trust responses on this website has identified that we did not respond to your comment in an appropriate timeframe.

Please accept our apologies for this error.

Many thanks for taking the time to post your thoughts and again, apologies that we failed to respond at the time.

Best regards,


Patient Experience

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