"Very disappointing as the triage nurse..."

About: Hospital Of St Cross (Rugby)

What I liked

The receptionist was friendly and i did not have to wait long. I was given a blood test which is what I wanted.

What could be improved

The nurse had a terrible attitude. Made me feel stupid. Unfriendly and rude. They did not appear to understand the severity of malaria and ignoring it. Was reluctant to offer helpful advice and told me I would not be able to be tested there which proved not to be true. When I was answering the receptionists questions I saw the nurse asleep at the desk. The department was empty and yet they seemed annoyed I was wasting their time. I felt very upset by this.

Anything else?

I've never been so disappointed and shocked at the treatment i've received.

Story from NHS Choices

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Response from Hospital Of St Cross

Thank you for taking the time to provide further feedback on your experience at the Hospital of St Cross. We are sorry to hear that your experience did not live up to your expectations and your feedback has been passed on to the team within the Emergency Department directly, for them to act on as appropriate.

You way, if you wish, raise this with our Patient Advice and Liaison Service (PALS), you can do so either by calling 0800 028 4203 or emailing PALS@uhcw.nhs.uk.

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