"not satisfactory"

About: Northwick Park Hospital

What could be improved

First time I rang the early pregnancy scan unit for appointment the clinical clerk was extremely rude to me. She did not provide me with an appointment but was not even helpful with guidance where I was trying to explain her that I am bleeding during my 6 week and I could be miscarrying and I need an appointment asap....but she hardly cared...she said every patient is important and that this is not the way we work...you cant get an appointment immediately and I was given an appointment after 2 days.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Northwick Park Hospital

We were sorry to learn that you found a receptionist in the Maternity Department to be rude and unhelpful. We will ensure that your feedback is passed on to the manager for this area so that they can take appropriate action.

  • {{helpful}} of {{total()}} people think this response is helpful