About: Rochdale Infirmary

What I liked

For the first time in many years I was treated as a human being. One counsultant (Pain Management) is the best consultant I have ever met. They were kind, caring and explained what was wrong with me in words anyone could understand. I had to wait to see them for over an hour after my appointment time, but, it was explained to me the reason was because they do a thorough investigation, which they did. I was sent for xrays and was dealt with within 10 mins of arriving at the xray department. It was lunchtime but they saw me anyway, how kind. The consultant explained the procedure i am having in a couple of weeks thoroughly and I left very happy to be treated by them. I was unsure as to if I should change hospitals as I am in a lot of pain and knew I could be treated at Tameside in days, how glad i decided to go to Rochdale. Tameside, note how Rochdale treat their patients!! and copy.

What could be improved

Checking in at outpatients

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Response from Rochdale Infirmary

Dear Diane,

Thank-you for your positive comments on your experience of Pain Management and X-Ray Services at North Manchester General Hospital.

We will forward your feedback to the appropriate managers in Pain Management and X-Ray for their attention and to share with the rest of their team.

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