"Nursing care"

About: NHS Lanarkshire

(as the patient),

I had a hysterectomy and was in a side ward. My nursing care was generally excellent except for one evening.

I woke up thinking I must have accidentally wet myself or something as the bed was very wet. I switched on the light to find the bed - and quite a bit of the room - covered with blood as I'd accidentally knocked the needle out of my arm.

I buzzed for a nurse - who shouted at me, asked me if I knew their bum had just sat down for a cup of tea, and who roughly cleaned me up. The nurses' colleague said nothing throughout but appeared to be quite shocked at this reaction, given I'd apologised and pointed out I hadn't actually meant to do it. Other than that though, the nursing care was excellent. I believe we have an excellent health service and should fight hard to protect it - and remove those nurses who do not practice nursing with compassion.

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Responses

Response from Rosemary Lyness, Executive Clinical Director, NHS Lanarkshire

picture of Rosemary Lyness

Dear CMurphy,

Thank you for telling us about your experience, I am sorry to hear that it was a negative one.

NHS Lanarkshire joined Patient Opinion in May 2013 and we have been responding to submissions since then.

I would like to acknowledge your submission which was posted before we became a member. I would be happy to hear from you again through Patient Opinion or you can go to the “Contact Us” section of the NHS Lanarkshire website to see the other ways to get in touch www.nhslanarkshire.org.uk

I hope any subsequent experiences with NHS Lanarkshire have been more positive.

Kind regards

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