"rudeness of staff"

About: Pinderfields General Hospital

What I liked

I didn't have to wait, my apppointment time was kept to

What could be improved

communication

Anything else?

I attended the MRI unit at Pinderfields for a head MRI.

The radiographer who was responsible for my care treated me badly.

I was the first patient of the day. They "told me off" for not having removed my earrings, telling me this wa son the information that I should have received. When I was laid on the table, they didn't tell me what would happen to me so I had no idea what to expect. When they held my head down and tried to put a cage over my head I started to panic as I didn't know what was going on. When I started crying and told them I was frightened and claustrophobic, they told me I would have to come back with someone with me and that I would have to take lorazepam. When I calmed down a bit I told them I had got myself psyched up for having the test and wanted to give it a try. I did manage to have the test done, but I fretted the whole time and found it really traumatic. I felt I had did not have my dignity respected at all. All I needed was to be informed and to be treated with kindness, and my anxieties may have been a lot less.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Pinderfields General Hospital

We apologise for any anxiety caused and would be pleased to investigate if the patient would like to contact us on 01924 543687

  • {{helpful}} of {{total()}} people think this response is helpful