"excellent"

About: York Hospital

What I liked

I do not have the name of the doctor/technician who handled my case, but he was exceptional. He explained everything to me very clearly -- not only what he was doing but what was going to happen. He was friendly with a good sense of humor, but at the same time he made sure that I was not worried about any of the diagnostics and proposed treatment. All of this at the end of what must have been a very long day for him and the rest of the staff. I hope that these comments are relayed to the head of his department, so that he can receive the congratulations that he deserves.

What could be improved

I was seen 45 minutes after my appointment time, but this didn't particularly bother me, I am aware that there are very many patients to be seen.

Story from NHS Choices

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Responses

Response from York Hospital

Thank you very much for your response. Your comments will be passed to the team concerned. We are pleased that your visit to us was very positive; our aim is to provide a high standard of service which reflects the needs of patients.

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