"The worst experience of my life!!"

About: Queen Charlotte's Hospital

What I liked

It was a great feeling when I was finally able to leave this hospital for good and never looked back… I hope no one ever has to go through the horrible experience I (and my husband) had to go through, when it was supposed to be the happiest moment of our lives.

What could be improved

I was diagnosed with Pre Eclampsia and arrived at the hospital on a Thursday afternoon, but didn’t see a doctor until the end of the next day, after being told that they had a shortage of doctors at the hospital and there were other patients who needed him more. There were several people at the reception area screaming that their partners needed a doctor, but there was none in sight. My cervix was not in the correct position and I was not dilating, so I was induced 3 times and was in labour for 3 days, during which both my husband and I begged them to do a Caesarian and they kept saying that it was not an option. Finally, they decided to take me to the emergency room to try to get the baby out, which was the worst experience of my life. I lost 1.5 litters of blood and they sewed me back together in a way that I will need to have a plastic surgery to fix the botched work they have done. My baby also had to be resuscitated, after they got him out with the help of a ventouse. I was then taken to the risk ward, since I had lost so much blood and was still under observation. i could not stand, and could barely move; yet they sent my husband home and left me alone with my baby and sent my husband home, saying that if I needed anything i could press the emergency button. In the middle of the night I woke up with excruciating pain and I didn’t know what to do, since the so-called “Emergency Button” was hidden behind my bed. I finally found the strength to press it and after a few minutes a nurse came in. I started to cry uncontrollably and told her of the pain I was feeling. She found out it was due to the catheter tube, which the nurse who emptied the urine bag, forgot to “unclamp.

Anything else?

I had almost 2 litters of urine trapped in my bladder and had an enlarged bladder due to this incident. The next day, they decided to discharge me, after telling me that the haemoglobin count on my blood was back to normal (the normal was between 12 and 14, but due to my blood loss during my labour it had gone down to 7). So I came home and in the middle of the night had to be rushed back to the hospital, because I fainted while going to the loo. When I got back, they found out that I was discharged by mistake, due to the doctor reading the wrong blood test (he read the one from before the birth). So, I had to stay and get blood transfusions for 12 hours. The midwives couldn’t have been worse, not only to me, but to the women in the neo-natal ward. The one who switched one of my bags of blood, said to me “so, you are d-negative?” at first I thought I misunderstood her, but when she repeated herself I told her there was no such type of blood and for her to stop the flow of blood into my arm immediately! Then she laughed and said “oh, that’s right! What am I thinking… it’s been a long time since I learned the types of blood, I meant to say d- negative.” another midwife was changing another bag of blood and while she laid the little hose on the hook, as opposed to holding it with one hand, the hose snapped back in a loop and blood went flying all over the the ceiling, the curtain that divided my “stall” from the one next to me and the floor. She then said “oops, let’s hope it didn’t hit them next door.” the people next door to whom she was referring were the new mum and baby. Do not go to this hospital!

Story from NHS Choices

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