"frustrating and a waste of time,I do not..."

About: Leicester Royal Infirmary

What I liked


What could be improved

Communication, no explanation or appology for a 2 hour wait, then to be told the doctors had gone for lunch, so i'm not sure who the staff member was who looked in my ears and said I would be sent for in a years time.

My appointment was for 11.05am I was finally called through at 1.10pm.

Anything else?

What is the point in making an appointment, I understand there may be emergencies but over 2 hours with no explanation is unacceptable.

Story from NHS Choices

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Response from Leicester Royal Infirmary

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comments to be investigated or passed onto the clinical team involved, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. Kind regards Communications Team Leicester's Hospitals

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