"A lack of empathy from staff"
About: Queen Elizabeth Hospital / Rheumatology Queen Elizabeth Hospital Rheumatology NE9 6SX
Posted by angry of Lobley Hill (as ),
Arriving at Queen Elizabeth Hospital, I asked at outpatients desk where the rheumatology department was, mentioning that I could not walk very far due to my condition.
A young man on the desk informed me that it really wasn't very far, and that I should take this corridor then that and follow the signs directing people to the department. I did as asked and found pretty soon that it was actually very far to go and as I had an appointment I had no option but to struggle on.
By the time I got there after half a dozen stops to rest, with only one area for seats, I was in considerable pain, and very upset at what appeared to be a total lack of empathy or understanding for my condition.
Naturally I cannot tar everyone with the same brush at Q.E. but sadly, every time I have had occasion to be at Q.E. I have left with a bad taste in the mouth concerning staff attitude at some level of involvement.
Consequently I have told my GP not to send me to this hospital ever again if it at all possible.