"Confusing appointment setting process"
About: Devon Access and Referral Team (DART) Devon Access and Referral Team (DART) Exeter EX1 1PQ Royal Devon & Exeter Hospital (Wonford) / Breast surgery Royal Devon & Exeter Hospital (Wonford) Breast surgery EX2 5DW
Posted by worriedofexeter (as ),
My GP informed me that I need a lump investigated urgently under the two week cancer wait referrral process.
I received a letter from the NHS Appointsments Line entitled "Choose and Book" informing me that I had chosen an appointment on a certain day & certain time at my local hospital, the Royal Devon and Exeter. The appointment clashed with a trip with friends for which I had a hotel and train booked.
The letter implied choice was available so I rang the NHS Apponitments Line number to ask if there was an alternative. They said my GP practice would need to contact them to do so. The GP practice tried but were unable to do so and advised me to contact the hospital direct. I contacted the admin staff at the breast care unit who advised me to contact the breast care nurses - who didn't return my call.
I decided that this was being too difficult so got back to the NHS Appointments Line staff and informed them I would take the appointment offered. Rearranged hotel and train.
Received an additional letter from hospital with details of the appointment.
Received a letter from the RD&E to say appointment was cancelled and moved forward two weeks and well outside of the two week wait intention.
Rang the RD&E to discuss and appointment was rearranged to be inside the 2 week wait. Rearranged train and hotel again.