"excellent"

About: Lister Hospital

What I liked

What a fantastic team of profesionals . During a recent visit to have an angiogram i arrived at 8am and was greeted with a cheery smile . approx one hour later i was under going the proceedure. Througout the proceedure i was asked if everything was ok , such care and thoughtfulness as to patients well being really showed.. Having had the results explained to me and the next steps to take i was ready to leave the department by 12.30 however there was a delay from the pharmacy department and it took another 2 hours to get my perscription. This was no fault on the cardiology department who did every thing to chase up my perscription.

I did have to return today 11/05/2011 at very short notice due to an abnormal swelling once agan the nurses and staff were excellent and always with a welcome smile and always explained what needed to be done . Although i do have to return at a later date to undergo another procedure i have no hesitation and look forward to watching and experiencing a brilliant team of proffesionals. .

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Responses

Response from Lister Hospital

We've got some great teams at our hospitals, with the cardiology one being up their with the best. Indeed their success is not just recognised within our hospitals, but they have a growing reputation amongst their NHS peers too. That's why we're investing in expanding the service at the Lister, with our longer-term aim being to become a 24-hour heart attack centre. But just as important as the, perhaps, more glamorous emergency work the team undertakes, is the need to get the basics right in caring for all patients - which it sounds like they more than achieved in your case. We'll pass on your kind words - we know the team will enjoy reading them. All that remains now is to wish you well for the future.

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