"Highly professional care with..."

About: Royal Free Hospital

What I liked

Highly professional care, good level of explanation, caring attitude throughout.

The response from acute care team in A&E when I was 'blue-lighted' in with a suspected heart attack was superb - very quick but reassuring and sensitive at all times.

Nursing staff were pleasant, attentive, and friendly at all times.

Lovely ethos about the whole Cardiac department and really felt that everyone was working very effectively as a team.

What could be improved

The food - Jamie Oliver was right !

Perhaps a little more awareness of patients need to bathe as independently as possible - this has a real impact on your morale and dignity.

Story from NHS Choices

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Response from Royal Free Hospital

Many thanks for your feedback. We have ensured that this message has been sent to the management team from the A&E deparment and our Cardiac Unit.

This feedback is invaluable to ensuring we continue to evaluate and improve our services in the delivery of patient care.

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