"Thank you to the paramedics and A&E staff"

About: Royal Shrewsbury Hospital / Accident and emergency West Midlands Ambulance Service NHS Foundation Trust

(as a relative),

On the early hours of on night in the beginning April 2011 my father was rushed to Shrewsbury Accident and Emergency department having collapsed at home. My Father passed away having suffered an aortic aneurysm a couple of hours later.

I would like to thank the paramedics and the staff in the A&E department that night for the care and professionalism given to my father and the compassion shown to my mother and I during the most traumatic of times. The staff kept us informed of what they were doing and when they had to tell us the most devastating of news we were able to ask questions about my fathers treatment, if he had suffered and then were able to sit with him during his last moments. We were left in no doubt that my father had received the best of care and that everything possible had been done for him.

Thank you.

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Responses

Response from Shrewsbury and Telford Hospital NHS Trust

Thank you so much for taking the time to provide comments about your late fathers treament in A&E at RSH

We aim to provide the highest standards of care every time for every patient, and we are pleased to hear that your experience matched our aspirations. We will pass a copy of your feedback to staff in the relevant departments.

If you think that any particular member of staff, or the whole team deserves special praise and recognition then please consider nominating them for the Chairman's Award. This special award is presented every two months at the Trust Board meeting. It celebrates members of staff who go above and beyond what is expected of them to provide high standards of care for patients, or improve the working lives of their colleagues. More information is available from our website at http://www.sath.nhs.uk/about/chairmansaward.asp

Please note that the NHS Choices website does not share your contact details with the Trust so we are not able to contact you directly.

Response from Regional Head of Patient Experience, West Midlands Ambulance Service

Firstly, please accept our sincere condolences for the sad loss of your father.

Thank you for your kind comment. The Trust where possible like to share such comments with the attending Paramedics.

I would be grateful if you would consider contacting the Patient Experience Team on telephone number 01384 246366 or compliments@wmas.nhs,uk.

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