"Leeds Crisis Resolution Team"
Posted by Cameron (as ),
I have just been talking to my friend who lives in Leeds and suffers with severe, enduring and relapsing mental illness. She is becoming extremely distressed and I am very concerned for her welfare.
I have asked her to check her Care Plan, which specifies she should contact NHS Direct in a crisis. We have both searched for and tried numbers for Leeds Crisis Resolution, as I do not believe she is well enough to go through the protracted process of an NHS Direct consultation, but have been greeted by dead lines, ringing out and answerphone messages.
She finally left a voicemail at the Becklin Centre in Leeds where the team is based, and was still waiting for a call back over an hour later. She has just rung again and been told 'they have a lot on this evening'.
I believe it is unacceptable to leave a person suffering with Schizophrenia in such a state of distress for such a long time. It seems almost cruel and unusual to make severely ill people wait in this way. Also, she sees a community mental health nurse at very irregular, and sometimes protracted intervals. I would have thought weekly or bi-weekly at least was appropriate for someone in such distress.
I welcome your comments before we take further action.