"Exhausting and it left me with very bad..."

About: Queen Elizabeth Hospital (Birmingham)

What I liked

Friendly Doctors and Nurses although there was one Nurse who seemed uncaring.

What could be improved

There were no chairs available for relatives in A & E despite the 5 hour wait and I suffer from arthritis and my brother has a recently broken leg which was giving trouble.

The car parks are a great distance from the department which meant long walks in the pouring rain.

The walk from the main hospital is very long and uphill which caused both myself and my brother problems. There could easily be a way through the main hospital which would be shorter and out of the weather.

Anything else?

Car Parking rates are very expensive

Story from NHS Choices

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience at Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We were pleased to hear that you felt most of the doctors and nurses were friendly. However we were very concerned to hear that other aspects of your visit were not so positive. We strive to provide the highest standard of care possible and we are very sorry if we did not achieve this when you visited our hospital.

Your comments have already been forwarded to the managers responsible for the Emergency Department, Facilities and Car Parking. They will take note of your feedback and make sure it is considered when planning improvements to their services. Please visit our website via this link http://www.uhb.nhs.uk/car-parking.htm where you will find lots of useful information relating to car parking and the free shuttle bus which runs between the car parks and the main hospital including the Emergency Department. This may be helpful if you need to visit the hospital in the future.

If you would like to discuss any of the issues you have raised in more detail please contact the Patient Advice and Liaison Service (PALS. You can contact PALS by phone 0121 371 3280, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 10-4pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you again for taking the trouble to post your comments on the NHS Choices website.

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