"Disgusted how Lister treat eldely care..."
About: Lister Hospital Lister Hospital Stevenage SG1 4AB
What could be improved
I was appalled that my mother-an elderly and vulnerable lady, was brought into A & E, at 4-30am, on Friday 6th May, suffering from very severe back pain having fallen. I rang the unit at 09.00am to enquire how she was and what the plan was. I was advised to ring back-after the doctor had seen X-ray and informed she wasn't in pain. Ringing back later I was told that-despite the unit being told about lack of care at home ( only two visits am and late pm by carers) there was nothing hospital could do as my mother was ''mobilsing and not in pain''. On my Mother' arrival home I spoke to her. She then informed me she'd been given two injections of morphine ....hence ''not in pain'' and sent home. This is disgusting. This morning-in the early hours, she was taken back into A&E and this time admitted. My mother not having informed or rang her family-as felt woould be ''wasting time'' and disturbing us...when obviously, once the injections of morphine had worn off was in a lot of pain again-and on her own, in bed. What happened to ''duty of care'' by hospital.
Could have and should have-obviously, been admitted on the friday night/saturday morning when first atteded A & E,as was admitted today...not even 24 hours after being sent home. Seems to indicate need was there-rather than ''medicating her'' and sending her home...''sticking plaster'' approach!