"Not a great first experience."
About: Croydon University Hospital Croydon University Hospital Thornton Heath CR7 7YE
Posted by Ray K
What I liked
I attended A&E at 7am on a Saturday morning in April. There were no other people present so i did not have to wait long until I saw a triage nurse. This was probably down to good timing rather than anything else.
The out of hours doctor service above the A&E unit was fine.
What could be improved
When I got into A&E, there was an overwhelming stench of urine. There was a gentleman sprawled out over chairs in the corner. Whether or not he had stayed in the waiting area overnight I do not know.
Reception is behind a plastic / glass shield which was down when I got there. I am not sure whether this is because of the area the hospital is present in or if there had been a previous incident there. Suffice it to say that this is the first time I have ever experienced a reception area behind, what would seem to be bullet proof glass, outside of a bank.
When I was seen by a triage nurse, although polite, I was effectively diagnosed using wikipedia. I had gone to hospital because I had a strange rash which I thought might be meningtis - luckily it was not. I was referred to the out of hours doctor service above the A&E unit but had to wait a couple of hours until it opened. I suppose this is a minor grip but given that the A&E unit was empty at that time, and there was possibly one other patient who was being seen to, could not a doctor just ave looked at me there and then (assuming that there was a doctor in the A&E unit - or is it a nurse led unit?)?
I have heard many horror stories about this hospital (formerly the Mayday Hospital). I did not like to believe them. However, having had my own, thankfully minor, experience of this hospital, nothing will inspire the confidence to obtain treatment here again. As a result, when my children have had to go to A&E, I have driven them to King's College, which is further away by 20 minutes.