"Awful, awful, awful!"

About: Manchester Royal Infirmary

What I liked

Ambulance came to my work pretty fast.

What could be improved

I had an accident at work and damaged my back. I couldn't move, raise my hands, etc. Ambulance came to my work and took me to the hospital, where I had to wait over 2 hours to be diagnosed. I do not complain because of that, because I do understand that emergency serivce are quite busy... But after I was called in, the doctor examined wrong side of my back! And said I have a torn muscle and I shouldn't worry about it too much. She gave my Ibuprofen and send me home... I told her that I do not have mobile or cash for a bus, because I left my purse at work, and she just shrugged her shoulders... I had to walk across the Manchester to get to work. Needless to say it was an awful experience, I was never examined so badly, and my back still hurts!

Story from NHS Choices

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Response from Manchester Royal Infirmary

We are very sorry to receive your comments and concerns via the NHS choices website. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously. If you want to raise this issue please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk.

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