"mind numbing!"

About: Ealing Hospital

What I liked

We went to the accident and Emergency section of the hospital. We were told to go to the outpatient facility.

We then waited over an hour, which is not a problem as that is expected. What is not acceptable is watching people who have "appointments" going in to see the doctors before us.

I am dumbfounded at the logic here! Why are there doctors treating both A&E patients and out patients? So you have only two doctors? Well then...one can be for the outpatients and one for the A&E! Or perhaps you might like to have more doctors on duty.

What could be improved

Seperate your patients and get doctors to treat them respectively.

Anything else?

Yes, when I chop my leg off in an accident, I will make sure I make an appointment!

PS. the staff have to deal with irate public like myself I would imagine on a daily basis. Do them a favour and sort out your business processes.

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Responses

Response from Ealing Hospital

We are sorry to learn about your experience. We take such feedback seriously and would like the opportunity to discuss this with you in more detail. Please kindly contact our Patient Advice and Liaison Service (PALS) on freephone 0800 0641120 or by e-mail at pals@eht.nhs.uk

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