"Unhappy with visit to Halewood walk in centre"

About: Knowsley NHS Walk-in Centre, Halewood

(as a relative),

On arrival I waited 20 mins then saw a very helpful male triage nurse, then waited another 35-40 mins for my 12y old daughter who had a fever and about 12 mouth ulcers to be told that she needed a mouth spray called Difflam.

And despite arriving there at the opening time and only 3 other people being seen before her that the nurse had apparently run out of prescriptions and that i would have to go and buy it over the counter, this costing me £6.10.

How is this an NHS walk in centre?

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Responses

Response from Knowsley Integrated Provider Services

Dear 'not very happy'

Please accept my apologies for the delay in responding to you. This was due to a technical problem beyond our control.

I am sorry to hear that you where unhappy with the care that you received at Halewood walk in centre recently. I am not able to investigate your concerns fully as I have limited information available to me. If you would like to contact me to discuss further please contact PALS on 0800 073 0578 and they will provide you with my direct contact details.

Yours sincerely

Louise Johnston

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