"Good - experience comes up trumps; try..."

About: University College Hospital

What I liked

Arrived in A&E with a broken arm - seen & x-rayed swiftly. Nurse practitioner took charge & was thorough, kind & considerate. They seemed to manage the students & new junior doc rather well.

What could be improved

Students & junior doc could have introduced themselves.

Anything else?

Junior staff don't understand 'privacy & dignity' - niot about covering up bare legs & ankles, but about treating patients like intelligent people - e.g. nnot walking into the room & asking someone else the patient's first name - ask the patient!

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Response from University College Hospital

Thank you for your kind comments and for taking the time to pass on your experiences at UCH. Your comments regarding privacy and dignity have been passed on to the relevant manager.

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