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Care Opinion

A credit to the NHS

Story from nhs.uk

"A credit to the NHS"

About: Orsett Hospital

What I liked

I visited the Minor Injuries Unit on Good Friday and was seen very quickly. Unfortunately they did not have any X-ray facilities that day, but the nurse said that I should go back on Tuesday if I was still concerned about my injury.

I went back on the Tuesday and again was seen very quickly and I was sent for an X-ray. I only waited a few minutes for that to be done, then back to the Minor Injuries Unit and again seen very promptly. The X-ray was all clear and the nurse gave me some information about how long my injury may take to heal and what self-care I should use in the meantime.

What could be improved

Having X-ray facilities over the Easter weekend

Anything else?

All of the staff I saw were pleasant and helpful. At no point did I wait any more than 10 minutes to be seen. Very impressed. Thank you.

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Responses

Response from Orsett Hospital 8 years ago
Orsett Hospital

Submitted on 13/10/2015 at 11:50
Published on nhs.uk on 14/10/2015 at 02:31

I am sorry for the time taken to respond to your review, it has only recently come to our attention that you have not received a response.

I have shared your positive feedback with our Integrated Care Director for Basildon & Brentwood and I would like to thank you again for your kind words.

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