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Terrible

Story from nhs.uk

"Terrible"

About: Liverpool Womens Hospital

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Today a clerk in the maternity department has given my daughters notes to another patient who has gone home with them. The clerk couldn't have cared less but my daughter is being induced on Saturday and now has no notes. My daughter had a stillbirth at this hospital last year so this is very serious. Plus a stranger now has all her medical and private details.

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Responses

Response from Anne Bridson, Corporate Matron for Patient Experience, Liverpool Women's NHS Foundation Trust 12 years ago
Anne Bridson
Corporate Matron for Patient Experience,
Liverpool Women's NHS Foundation Trust

Submitted on 11/04/2012 at 10:49
Published on Care Opinion at 11:35

I apologise for the delay in responding to you. I was very concerned to hear about what had happened with your daughter and would like to know more details. If you or your daughter feel able to please contact me via anne.bridson@lwh.nhs.uk

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Response from Liverpool Womens Hospital 11 years ago
Liverpool Womens Hospital

Submitted on 29/01/2013 at 22:57
Published on nhs.uk on 31/01/2013 at 07:33

I apologise that our response is so late but wanted to assure you that the Trust in fact takes breaches in patient confidentiality very seriously and I sincerely apologise that you and your daughter were given the impression that we could not be bothered.

Anne Bridson, Matron for Patient Experience

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