"Inaccessible and too far to walk for..."

About: Queen Elizabeth Hospital (Birmingham)

What could be improved

The access to this hospital is a nightmare. When they built the new hospital, the old number 21 bus stopped running so there is no longer a bus from the city centre. It is a trek to the number 11 or to the railway station. This is not a disability-friendly hospital unless you have a car. The maps on the hospital website just come up blank, except for a google map that doesn't show any details of bus stops. If you don't have a car and you're offered a choice of hospitals, don't pick this one.

Anything else?

I haven't commented on care. An elderly relative is due to have surgery there and with the best will in the world, I cannot find how to get there by public transport without a very long walk. I know the area because I studied there so I know how far it is from the railway station and the number 11 bus. There's the number 76, but it isn't any better.

Story from NHS Choices

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Responses

Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience at Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

Our Trust website (www.uhb.nhs.uk) provides a number of maps of the hospital site, including a map detailing the local bus routes. Please contact our web team if you cannot view the maps – please email webmaster@uhb.nhs.uk.

In terms of the bus routes themselves, if you require further information or would like to comment about the routes, please contact Centro, www.centro.org.uk.

If you would like to speak to the hospital’s Patient Advice and Liaison Service (PALS) to discuss this further, you can contact them by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 10-4pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you again for taking the trouble to post your comments on the NHS Choices website.

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