"Poor.Just not good enough"

About: Torbay Hospital

What could be improved

Simpson Ward

-try ringing it to enquire how a relative is.

Do they ever answer? 2hours one day.

Another day they kept cutting me off.

Ward clerk "we are busy,ring back in 30mins"

Day after day of rudeness and a non caring attitude.

Communication skills need to be improved

Anything else?

I have been a senior nurse and travelled 2hours to visit a 94yr aunt.

I have tried to communicate by phone,and to speak to someone when I visited.Despite asking to be informed of discharge,on telephoning the ward I was told there was no patient of that name and that I had the wrong ward.

Where was she?

Sent home of course,she lives alone,and went home yesterday.

Discharge planning?

Story from NHS Choices

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