"Very dissapointed."

About: Royal Hampshire County Hospital

What I liked

The labour ward staff were fantastic, The maternity staff were not.

Anything else?

The staff in the maternity ward were not helpful to me or my newborn baby. My GP had given details to the staff of my medication that needed to be increased once my baby was born, but the staff at the hospital decided NOT to carry this order out which affected me following the birth of my daughter. They never listened to me on various subjects which were affecting me. I was in the hospital for 2 nights and cannot once recall seeing a cleaner on the ward. The staff seemed more interested in the office computers rather than the patients. I could only get one jug of water a day, so had to make it last, where I feel I should of been able to have a couple of refills during the day.

I personally would not reconmend this hospital to any pregnant mum as they will not get the care they require in the maternity ward.

The labour ward and staff were fantastic, no faults there.

Story from NHS Choices

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Response from Royal Hampshire County Hospital

Response from Janie Pearman, Head of Midwifery at the Winchester and Eastleigh Healthcare NHS Trust: I would like to apologise on behalf of the maternity unit that you have not had the experience you could have expected. If you would like to contact me via Janie.pearman@wehct.nhs.uk I would be happy to discuss this and address the issues raised with the staff involved with your care. Our wards and departments are cleaned daily; we also audit our hygiene standards regularly, conduct regular Matron ward rounds and talk to women. I apologise that you were not shown where you could replenish your water jug; in addition to regular drink rounds we have a selection of hot and cold drinks available 24/7 in our family room. Please view our ‘on line’ tour available on http://www.wehct.nhs.uk/maternity.

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