"Nursing staff were great but..."

About: Bedford Hospital South Wing

What I liked

The nurses were helpful and friendly and made me feel at ease even though I was nervous. The phlebotomists were very kind.

What could be improved

I would have liked the Consultant to have listened to what I was saying.

Anything else?

The nurses were extremely friendly and helpful.

I was shocked and disappointed by the way I was treated by the Rheumatologist. I had hoped to discuss my symptoms with her but she was very disinterested and I felt that she was very distracted. I asked her for advice on managing my symptoms and she said I should look it up on the internet it buy a book. I felt that she was extremely patronising and she said several times that she had a lunch appointment and would have to leave soon. I was in the room with her for less than three minutes and had waited over 3 months for my appointment. She agreed with the diagnosis my GP had made and ushered me out quickly.

I came away feeling very upset and would certainly not recommend her to anyone. I was so disappointed that I considered making a complaint to the hospital.

Story from NHS Choices

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Responses

Response from Bedford Hospital NHS Trust

Thank you for sharing your experience at Bedford Hospital on NHS Choices.

Your comments in regards to the phlebotomists and nurses are appreciated, and we will try and post these on our internal bulletin so that the staff are made aware of your compliment.

We are sorry that you did not feel satisfied after the appointment with your Rheumatologist, and would encourage you to contact our PALS team via the contact details available at http://www.bedfordhospital.nhs.uk/patients/pals-and-complaints

This will allow us to look further into your case, and also ensure that we take the appropriate steps to ensure it doesn't happen again.

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