"I was very happy to have been treated in..."

About: Hinchingbrooke Hospital

What I liked

I was in Birch Ward bay 2 and later bay 3 for 9 days following a total knee replacement on the 23 March. I found the staff to be extremely caring, attentive to patient comments, and where possible tried to make all the patients as comfortable as possible whatever time of day or night.

I would find it very difficult to find fault with the care and attention given.

The regular cleaner on the ward did a thorough job, and drew good comment from the other patients in the bay I was in. They always had a smile and chatted with us when we opened up conversation without neglecting their tasks.

The choice of food was good and was quite enjoyable, and on the whole was good.

What could be improved

From my position as a patient there was nothing I could say was in need of addressing. The staff, I feel are deserving of praise and reward for their devotion to their work. The NHS should be given much more funding directed at their levels to keep the high standards of professionalism we see as patients.

Anything else?

From comments from family and friends around england this hospital mustrate as one of the best for patient care.

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Response from Hinchingbrooke Hospital

Thank you for taking the time to leave feedback. We are thrilled to hear that you rated the standard of care so highly during your recent stay. Our staff work consistently hard to deliver excellent care day in, day out. We recognise that staff are Hinchingbrooke’s greatest asset, and will put forward your comment to our Communications team as a ‘Team of the Month’ nomination for Birch Ward. We will also pass your comment on to the Birch Ward team and the Associate Director of Nursing.

If you would like to discuss any aspect of your experience further, please contact the Patient Advice Liaison Service on telephone 01480 428964 or by email to pals@hinchingbrooke.nhs.uk

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