"Very good experience. Great urodynamics..."

About: Royal Shrewsbury Hospital

What I liked

I had a urodynamics (bladder pressure studies) test yesterday. All of the staff - x-ray receptionists and urodynamic team were very friendly and professional and ensured my dignity at all times.

They made me feel at ease and I had a good casual/general chat while they did the test, which kept me calm and also made me feel like an individual and part of my care.

They helped me move around and turn over as I have a spinal condition that makes this hard and also I get very stiff.

They talked to me all the way through the test which was good as I knew what they were doing and felt reassured.

They were able to give me the results straight away which was also good.

I would like to thank them and hope they see this message so they know I appreciated their care and kindness and the way they dealt with me throughout.

What could be improved

Nothing - all was very good and well carried out. A very professional team.

Anything else?

Thanks for your professionalism, kindness and help on the day. You made it as easy as possible. I would definitely recommend them.

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Responses

Response from Shrewsbury and Telford Hospital NHS Trust

Thank you so much for taking the time to provide comments about your treatment at RSH

We aim to provide the highest standards of care every time for every patient, and we are pleased to hear that your experience matched our aspirations. We will pass a copy of your feedback to staff in the relevant departments.

If you think that any particular member of staff, or the whole team deserves special praise and recognition then please consider nominating them for the Chairman's Award. This special award is presented every two months at the Trust Board meeting. It celebrates members of staff who go above and beyond what is expected of them to provide high standards of care for patients, or improve the working lives of their colleagues. More information is available from our website at http://www.sath.nhs.uk/about/chairmansaward.asp

Please note that the NHS Choices website does not share your contact details with the Trust so we are not able to contact you directly.

Response from Royal Shrewsbury Hospital

Thank you for your comments about the care you received from the urology department at the Royal Shrewsbury Hospital.

We aim to provide the highest standard of care for all of our patients, and we are pleased to hear that your experience met your expectations. Feedback from patients helps us to build on the things that our patients value, and tackle those things that we must improve. Your comments have been sent to the urology department to help them do this.

If you think that an individual member of staff deserves special praise and recognition then please consider nominating them for Chairman's Award. This special award is presented every two months at the Trust Board meeting. It celebrates members of staff who go above and beyond what is expected of them to provide high standards of care for patients, or improve the working lives of their colleagues. More information is available from our website at http://www.sath.nhs.uk/about-us/chairmansaward.aspx

Please note that the NHS Choices website does not share your contact details with the Trust so we are not able to contact you directly.

Thanks again for taking the time and trouble to provide feedback about your care.

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