"Rude, careless and completely impersonal..."

About: Norfolk & Norwich University Hospital

What could be improved

The nurse was extremely rude and indifferent to my nervousness and discomfort. The nurses failed to do my bloods properly a total of 5 times, and there was no glimmer of an apology for my bleeding and bruised arms. I left feeling violated, disgusted and uncared for.

Story from NHS Choices

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Response from Norfolk & Norwich University Hospital

Sorry to hear you had such a poor experience. If you would like to contact us and make a complaint we would be happy to investigate it on your behalf.