"well done again fro margate hospital"

About: Queen Elizabeth The Queen Mother Hospital

What I liked

i was admitted to cheerful sparrows ladies,and have been there before two years ago.the nurses treated me with,dignanty,respect,caring,and with timed humour.

while in there,i observed the other patients treatment,and could identify why the nurses find it daily,that people should except,that when they enter the hospital,they should pass all care to the nurses and the doctors and stop trying to tell them

"well at home i?"

"well at home,i take this in the morning"

well,when i was told by a friend i should be eating this,i feel i can now"

why cant i eat properly,i feel i can,but they only want me to drink clear fluid"

"i have terrible pain,what is it"

the patients are pre-assessed but are only told that they will get pain proberly through to wind and the anisthetic,but they must say,through observation,the patients suffer far more from trapped wind than the operation.i have had 2 major operations,which i was cut from top to bottom,and was pumped fully with gas,and each time the passing through of wind was the most painful thing to do with the operation.but many patients didn`t know this,so they just experienced the pain,with no explanation,when i informed them,the could understand why the pain was they coped better,and knew it would pass with time,and they could take pain killers or peppermint water to bring the wind up.

other than that i was pleased with my stay,

The consultant and his team,worked wonders ..

What could be improved

the toilets are to high for people who are under 5ft2 .so they could use a plastic foot box or stool,to rest their feet,if they are having to sit on the toilet for a long time

the comodes could have wet wipes and toilet rolls to aid cleaning,plus the seats are very hard and if you have bone problems they cause alot of discomfort.

patients to be told phone calls to land lines are free,a pleasent surprise not having to pay,as it becomes very expensive.

when people are ready to go home,they are always held up with waiting for the discharge letter,and medication.maybe,when the doctors team know they are going home,they should do the discharge letter and prescription well in time before hand,then the patients can leave more quickly,so it frees the beds for next admission.

the paracetamol tablets are very difficult to swallow,and having numerous pills to swollow,if they were coated they would be easier to take.

Anything else?

i have been to many different hospitals and margate is the best.

cleanest

organised

friendliest

best care

nurses who are from the same area,easy to converse with

doctors are at the top of their careers

listening

getting appointments

help over the phone

nearest to being at home

Story from NHS Choices

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