"reassuring and professional"

About: North Manchester General Hospital

What I liked

i attended oral surgery for dental extractions and arrived early accompanied by my wife. when i was seen i was 10 mins late but an apology was made saying the doctor had to take a phone call which due to the apology was acceptable. i had a good explanation prior to signing my consent of waht was to happen and what to expect afterwards. i was given clear concise instructions following my procedure which were explained in full to both myself and my wife before we left the department. a contact number was also given should i have any problems. i am a smoker and smoking cessation advice was offered prior to my leaving the department as the nurse explained they were a department concerned with the prevention of mouth cancer which i found helpful.

i have since discovered the nurse dealing with me and assisting during my procedure was the unit manager and i feel she should be praised for the professionalism of the department. even staff not concerned with my care were friendly and appeared approachable. altogether a positive experience.

What could be improved

nothing

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Responses

Response from North Manchester General Hospital

Thank-you for your positive feedback on your experience in Maxillo-facial Services at North Manchester.

We are always pleased to receive feedback from our patients and we are sure the service manager and her team will appreciate your comments. We will forward this information to the department for their attention.