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Surgical and nursing care excellent,...

Story from nhs.uk

"Surgical and nursing care excellent,..."

About: Hinchingbrooke Hospital

What I liked

The surgical and nursing staff that looked after me on my recent stay in Hinchingbrooke could not be faulted. I was looked after very well. This was my second visit to Hinchingbrooke and Juniper ward for bowel cancer related surgery. The previous visit was in September 2010 and I received the same very high standard of care from the the very understaffed nurses.

My bedding was changed daily and the ward was cleaned daily. I thought that infection control was given a high priority.

What could be improved

All of the good work of the surgeons and nurses was let down by the Hospital's abysmal discharge procedure. It is a thorough disgrace to the Hospital.

During the surgeon's rounds at 08.30 on Friday 8th April, I was told that I would be discharged that day, the paper work would be started and I would be out of the hospital round about lunch time. I assumed that three and a half hours was the usual time for dischsrge paper work to be prepared as it took about the same time to complete on my previous stay.

Lunch time came and went with still no sign of discherge. At 2 pm I asked at the nurses station if was still to be discharged that day or if there had been a change of mind. I was told that I was still to be discharged and that the paperwork was being prepared.

At 3 pm my sister and brother-in-law called me to say that they were on there way to collect me from the hospital and I again asked for progress and was told that it was still being processed. I then advised the staff in the ward that my relatives were on their way in to collect me and that if it was not ready by the time that they arrived, I would be leaving without it and that they could post it to me.

Miraculously, the discharge papers were "found" on a desk at the nurse's station.

At 3.40 pm I eventually left the hospital. This was disgusting and totally unacceptable.

Get you diasharge procedures sorted out. Seven plus hours to fill out three or four sheets of paper work should not be allowed to continue.

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Responses

Response from Hinchingbrooke Hospital 13 years ago
Hinchingbrooke Hospital

Submitted on 12/04/2011 at 09:34
Published on nhs.uk on 17/04/2011 at 10:52

Thank you for taking the time to tell us about your stay with us in such good detail. Firstly, we are delighted that you received an excellent standard of care from our staff, as this is something we strive for continually. Infection control is a high priority at the hospital and hard work from our staff has led to a 76% reduction in infections in 2010/11 compared with 2009/10. Hinchingbrooke Hospital has not had a case of hospital acquired MRSA since June 2010.

Secondly, we apologise for the unacceptable delay of your discharge. We have a specific project that aims to improve our discharge processes and your comments have been passed directly to the team to enable them to make the improvements required.

Finally, we have also passed your comments to the Associate Director of Nursing and Juniper Ward.

If you would like to discuss any part of your experience further, please contact the Patient Advice Liaison Service on telephone 01480 428964 or by email to pals@hinchingbrooke.nhs.uk

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