"I am not frightened to return!"

What I liked

This was my second visit to the hospital and I can only say that, on both visits, I was impressed with the service I received; from reception staff through to the staff who treated me.

What could be improved

Whilst this is no fault of the hospital itself, on both occasions I arrived at my destination 45 minutes before my appointment time but, on both occasions, I arrived for my appointment 10 minutes late owing to the fact I could not find a car parking space. Unfortunately, due to my journey I had no option but to travel by car.

Anything else?

I must commend the dentist and nurse who treated me today. I have an irrational fear of dentists but force myself to go regularly. When I was recommended by my own dentist to take up an appointment at this hospital I was very scared. My treatment today was outstanding. Time was taken, not only to explain the procedure thoroughly, but also, throughout the treatment, I was constantly reassured and made to feel at ease. I am returning for the second part of the treatment and I will have no fears whatsoever thanks to the care that was taken today.