"I never want to go through anything like..."

About: Sandwell General Hospital

What I liked

Nothing. My mother died in this hospital recently. Following a broken hip she was not mobilised for 8 days. Avoid this hospital like the plague!

What could be improved

Physiotherapy (there was very little)

keeping patients clean (Mum's hair was washed only once in 8+ weeks)

answering the buzzers in under half an hour

Giving of information to patient's relatives. (Especially necessary in the case of Dementia patients). They hide behind the Data Protection Act to stop you from making effective complaints.

The culture of "I don't know" when you ask a question.

Senior staff who refuse to speak to relatives with legitimate concerns.

I could go on, and on and on! Only anonymous to protect my deceased Mum's privacy.

Story from NHS Choices

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Response from Sandwell General Hospital

I was very sorry to read that you were so dissatisfied with your late mother's care. Please accept my condolences. I would like to look into your concerns in more detail so that we may improve our service to future patients. I can be contacted at johnadler@nhs.net. John Adler, Chief Executive.

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